Remote Support
Hosokawa Micron offers expert remote support for every stage of your process. With a secure video connection, you can access our technical specialists wherever you are — for live guidance during tests, commissioning or troubleshooting, all without the need to travel.
Our remote services are flexible, efficient and tailored to your needs. Whether you need assistance during a trial, FAT, SAT or after start-up, we work with your team to ensure smooth, reliable performance and minimal downtime — anytime, anywhere.
Remote Trials at Our Test Centre
You can attend trials at our Test Centre in person or remotely. A remote test day begins with an online kick-off to align expectations. You can follow all steps live, ask questions in real-time and review product samples via close-up video. Prefer more flexibility? We can record the trial and send you a full video and report.
Remote FAT (Factory Acceptance Test)
If you can’t attend in person, we offer a remote FAT with the same quality and interactivity. Via live video, you can inspect every component, ask questions, and ensure all requirements are met — wherever you are.
Remote Commissioning & Start-up
Via a secure VPN connection, our engineers guide your team through the commissioning and start-up process step by step. We support process control, performance testing and fine-tuning for optimal results.
Remote SAT (Site Acceptance Test)
We also offer full remote support for your SAT. Our engineers work with your team via VPN and video to complete final checks and acceptance tests — ensuring a smooth handover with minimal travel.
Remote After-Sales Support
Many service tasks can be performed remotely via video. This includes:
- Process optimisation
- Routine maintenance (e.g. lubricant replacement)
- Basic inspections and troubleshooting
- Simple repairs
- Identifying required spare parts
- Support for preventive follow-up
Remote support is available during office hours, and can also be provided outside these hours under a Service Level Agreement (SLA).
Talk to our experts
Looking for fast, flexible support or interested in remote solutions? Our engineers are ready to help you reduce downtime and maximise performance.
Sustainable process technologies
Hosokawa Micron B.V. is committed to sustainable and responsible process technology. Our ISO 14001 certification covers key environmental aspects such as air, soil, energy, waste, water, noise and hazardous substances. With an EcoVadis Silver Medal, we rank among the top 3% of EcoVadis-rated companies in the special machinery industry.
